Refund and Returns Policy

This Refund and Returns Policy applies to purchases made through https://www.hivdruam.shop, operated by www.hivdruam.shop (“we,” “us,” or “our”). Please read this policy carefully before making a purchase.

1. Return Eligibility

We accept returns under the following conditions:

The return request is submitted within 14 days of receiving the product
The item is unused, unwashed, and in its original condition
The item is returned with original packaging, tags, and accessories (if applicable)
Proof of purchase is provided

We reserve the right to refuse returns that do not meet the above conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Customized or personalized products
Items damaged due to misuse, improper handling, or normal wear and tear
Items returned without prior authorization

3. How to Request a Return

To initiate a return, please contact us at [email protected] with the following information:

Order number
Product name and quantity
Reason for return
Photos or videos (if the item is damaged or defective)

Our customer support team will review your request and provide return instructions if approved.

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item sent by us
We recommend using a trackable shipping service, as we are not responsible for lost return packages

5. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method
Refund processing time may vary depending on your payment provider, typically 5–10 business days
Original shipping fees are non-refundable unless the return is caused by our error

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Provide clear photos or videos of the issue. We will arrange a replacement, refund, or other appropriate solution at no additional cost to you.

7. Exchanges

We do not offer direct exchanges. If you wish to replace an item, please return the original item and place a new order.

8. Order Cancellations

Orders may be canceled before shipment. If the order has already been shipped, it will be treated as a return and subject to this policy.

9. International Orders

For international orders, customers are responsible for any customs duties, taxes, or import fees. These charges are non-refundable.

10. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will take effect immediately upon posting on this page.

11. Contact Us

If you have any questions regarding this Refund and Returns Policy, please contact us:

Company Name: www.hivdruam.shop
Website: https://www.hivdruam.shop
Email: [email protected]
Address:
1024 Bayside Dr 202, Newport Beach, California 92660, United States (US)