Shipping Policy

This Shipping Policy applies to orders placed on https://www.hivdruam.shop, operated by www.hivdruam.shop (“we,” “us,” or “our”). Please review this policy carefully before placing an order.

1. Order Processing Time

Orders are typically processed within 1–5 business days after payment confirmation
Processing time does not include weekends or public holidays
During peak seasons or promotional periods, processing times may be extended

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (if available).

2. Shipping Destinations

We ship to many countries and regions worldwide. If your destination is not available at checkout, please contact us at [email protected] for assistance.

3. Shipping Methods and Delivery Time

Delivery times vary depending on destination, shipping method, and customs processing. Estimated delivery times are as follows:

Standard Shipping: 7–20 business days
Express Shipping: 5–10 business days

Please note that delivery times are estimates and may be affected by customs clearance, weather conditions, or carrier delays.

4. Shipping Costs

Shipping costs are calculated at checkout based on order weight, dimensions, destination, and selected shipping method
Any shipping fees displayed at checkout are final unless otherwise stated

5. Customs, Duties, and Taxes

For international shipments, customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are non-refundable.

We are not responsible for delays caused by customs clearance processes.

6. Tracking Information

Tracking information will be provided once the order is shipped, if the shipping method supports tracking. Please allow some time for tracking updates to appear in the carrier’s system.

7. Incorrect Address

Please ensure that all shipping information is accurate and complete at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer
If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply for reshipment

8. Lost or Delayed Shipments

If your order is significantly delayed or appears lost, please contact us at [email protected]. We will assist in investigating the issue with the shipping carrier; however, we are not responsible for delays beyond our control.

9. Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and provide photos of the package and products. We will work with you to find an appropriate solution.

10. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will take effect immediately upon posting on this page.

11. Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Company Name: www.hivdruam.shop
Website: https://www.hivdruam.shop
Email: [email protected]
Address:
1024 Bayside Dr 202, Newport Beach, California 92660, United States (US)